Introduction

All components of computers, desktops, laptops, and new sealed devices at ROYAL IRAQ come with a one-year maintenance warranty.

The warranty for all computer components, desktops, laptops, and new sealed devices at ROYAL IRAQ can be extended to two or three years for an additional fee.

Terms and conditions:

The customer must present the original purchase invoice to verify the product's serial number. The serial number must be registered on the device and remain intact. Ensure the warranty period is valid.

For desktop computer components assembled by the customer (gaming devices), the warranty covers only the internal components provided by the manufacturer or ROYAL IRAQ. Repair attempts by unauthorised parties are not covered. The agent provides the product warranty and manufacturing quality, subject to the manufacturer's policies as detailed in the product warranty guide or on the manufacturer's website. For warranty and maintenance services, customers should contact the warranty service provider directly to obtain the required service according to the applicable rules and regulations.

ROYAL IRAQ is not responsible for warranty and maintenance services provided by the manufacturer, including spare parts availability, repair times, and service quality. Customers must contact the agent directly.

The warranty covers free repair or replacement of parts in case of a manufacturing defect. It does not include product replacement or refund. Faults resulting from:

Misuse of the product or failure to follow the usage instructions provided in the product manual or indicated on electronic and digital pages during device activation.

Misuse of the product or failure to follow the usage instructions provided in the product manual or indicated on electronic and digital pages during device activation. The warranty does not cover breakage, shocks, cuts, or exposure to external factors such as liquids, humidity, or high temperatures. It also excludes repair or maintenance attempts by unauthorised parties or the use of spare parts not approved by the Saudi Standards, Metrology and Quality Organisation.

The warranty does not cover deletion of operating system files or hard drive partitions, or faults caused by viruses.

The warranty service provider is not liable for loss of any pre-installed software on the device.

If any internal defect or damage to the device is discovered that was not reported at the time of delivery, the warranty service provider is not responsible.

The customer is responsible for maintenance fees (if any).