If the product is damaged or faulty, please take a photo and contact our customer service team at SALES@ROYALIRAQ.COM within 24 hours of receipt. Our team will be happy to assist you.

You are entitled to return purchased products and receive a full refund within 7 working days, provided the product remains in its original packaging. Please note that refunds may take up to 7 working days to process and, after product inspection, may take up to 30 days to appear on the payment card used.

You may cancel your order while it is being processed and before it is dispatched from the warehouse to the delivery address, with no deductions or additional charges. Please contact customer service immediately if you wish to cancel your order.

If ROYAL IRAQ accepts a return request after dispatch, please be aware that some fees, such as delivery or gift wrapping charges, are non-refundable.

Gifts received with the product must be returned in order to exchange or refund the item.

Toys (software), accessories, subscription cards, gift cards, and digital products cannot be exchanged or refunded. However, warranty terms for some accessories and devices may vary by manufacturer and will be stated on the product page if applicable. The warranty covers manufacturing defects only and does not include physical damage.

If the product is misused, GAMES ROYALE will provide you with an official service centre report and share alternative options if available.

The original receipt or invoice must be presented to request an exchange or refund.

Discounted or sale items are non-refundable and can only be exchanged within 7 days of purchase if a manufacturing defect is confirmed after the product has been sent to the supplier for evaluation.

All accompanying items must be returned for an exchange or refund.

Digital codes and cards (such as Steam, Xbox, PlayStation gift cards, and others) cannot be exchanged or refunded once ordered.

If there are any issues with digital cards (products), customers should contact the platform directly.

We do not accept returns or exchanges for international orders. All international sales are final. If there are any issues with damaged or faulty products, please contact customer service within 24 hours of receipt, including clear photos and product details, and we will do our best to assist. (Shipping, customs, and taxes are non-refundable.)